It is well known that Ethiopian Airlines has, increasingly, been competing with bigger airlines in the global aviation market. Winning the SKYTRAX World Airlines Award for Best Airlines in Africa at the Paris Air Show did not come as a surprise. The brand, Ethiopian Airline is Africa’s largest airline group.
The rating of air transport by SKYTRAX is globally well respected. Skytrax annually, organizes the world’s largest airline passenger satisfaction survey. In the survey, customers make personal contributions on the choice of airline they considered best using outlined criteria.
The present rating of Ethiopian Airlines as Africa’s Best Airlines is well earned by the airlines group. Giving that Ethiopian Airlines has previously won SKYTRAX World Airline Award for Best Airline Staff in Africa, twice. This has made Ethiopian Airlines a multi-award winning airline in Africa.
The award gives credence to the airlines’ commitment to implementing its strategic vision 2025, to make the airline the leading aviation group in Africa. Ethiopian Airlines has been investing in customer services, human resources development, modern fleets, infrastructure and ICT.
Group CEO Ethiopian Airlines, Tewolde GebreMariam, at the award giving ceremony said: “We are thrilled that Skytrax, the most reputed global airline rating organization, has honoured Ethiopian Airlines with The Best Airline in Africa award. I am very happy that Ethiopian has won the award as the Best Airline in Africa based on customer survey.”
His words: “It will motivate us to continue to invest time, energy and money on the four pillars of our vision 2025 with sharp focus in customer service across the value chain. I would like to thank Skytrax for this recognition and our valued customers for their strong vote of confidence.”
GebreMariam further said: “As always, we shall continue to work hard to exceed your expectations and provide you the best possible travel experience every time you fly with us. I wish to take this opportunity to congratulate my colleagues at Ethiopian for their exceptional commitment and hard work to keep our airline flying high in the skies.”
And added: “This is a very strong testimony that in line with our vision 2025, our heavy investment in customer service, Human Resource Development, modern fleet, infrastructure and ICT has resulted in the desired customer delight which is expressed by the strong vote of confidence in the global survey.”